Refund Policy

  1. General Provisions

    1. The Refund Policy is an integral part of the User Agreement.
    2. The Refund Policy is developed in accordance with the provisions of international Anti Money Laundering and Terrorist Activity Financing Counteraction legislation.
    3. The main goals of the Refund Policy are:
      1. high-quality services providing to the Altway Limited (hereinafter referred to as the Company) Clients;
      2. company’s financial and legal risks reduction;
      3. compliance with the AML and KYC Policy principles
  2. General Principles of the Refund Policy

    1. The Company has the right to unilaterally block the entrance to the personal accounts, suspend the trading activity on the accounts, cancel the bid on funds the deposit/withdrawal or transfer funds back to the sender in case if the source of funds or the activities of the Customer is contrary to the AML and/or KYC Policy.
    2. The Company has the right to return funds to the sender if within the month there are no trading activity on the trading accounts or the trading activity was conducted in insufficient volume (the trading volume is calculated by the Company individually). Hereat, the funds refund back to the sender is made without considering the annual interest rate.
    3. The Company has the right under certain reasons and if there necessary to return the funds received through any payment system, including credit/debit cards. In this case, the return of the funds will be made to the same payment requisites that the Customer used to conduct transactions for funds deposit and withdrawal.
    4. If the Company’s’ employee classifies the Client activity (especially for funds deposit/withdrawal) as irrelevant/contrary to the purpose of the Company’s services use, where there is direct or indirect, wrongful or unfair intention, the Company has the right to act within this document without informing the Client in advance. All direct or indirect losses, expenses, thereto related with the funds transfer are compensated to the Company from the Client’s funds.
    5. When replenishing Clients the trading account with a bank card, the Client agrees not to submit an application for payment withdrawal to a bank or to the credit card provider both during and after the the use of the Company’s services. Any such attempt will be regarded by the Company as a violation of the User Agreement, for which the Client can be brought to administrative or criminal liability in accordance with its’ national legislation. Moreover, if the Client withdraws the payment under the transaction, the Company has the right to block the entry to the Personal Account, suspend the trading activity on the Client’s accounts and transfer funds back to the Client’s trading account after the all services and commissions payment.
    6. Within the total withdrawal by one Client by more than 1000 US dollars or its’ equivalent the Company reserves the right to withdraw the Client’s funds through the bank transfer.
  3. Data storage

    1. The data on Client’s financial activity shall be stored no less than five years after termination of the relationship with the Client in accordance with the AML and KYC Policies